Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a return policy that is simple and straightforward.

Returns

• Eligibility: You may return most new, unopened items within 14 days of delivery for a full refund. Items must be in their original condition and packaging.
• Non-Returnable Items: Certain items cannot be returned, including:
  • Personalized or custom products
  • Sale items or gift cards
  • Downloadable software products

Return Process

1. Contact Us: To initiate a return, please contact our customer service team at support@leo-deals.com within 30 days of receiving your order. Include your order number and reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
3. Shipping: You are responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

• Processing Time: After we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 5 days, and a credit will automatically be applied to your original method of payment.
• Partial Refunds: In some cases, only partial refunds may be granted (if applicable), such as items not in their original condition, damaged, or missing parts.

Exchanges

If you need to exchange an item for the same item, please contact us at [support email]. We will guide you through the process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We may require photos of the damage to process your request.

Contact Us

For any questions regarding our return policy, please reach out to our customer service team at support@leo-deals.com . We’re here to help!